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Terms of Use of the Website


GENERAL is an online commercial store selling high quality clothing via the Internet, created and operated by the under the name G & N HATZISYMEONIDIS BROS company, located at the 7th km of Kastorias - Thessaloniki Road (postal code 52100), VAT: 800470718S, e-mail address, telephone: 0030 24670 82910

The following terms and conditions apply to Shaya online at Users are asked to read the terms carefully and to comply with them. Use of the website suggests the unconditional acceptance of these terms and conditions.

By accessing or using the you acknowledge that you have read, understood and agreed that, without limitation or modification, you are bound by the Terms and Conditions, an integral part of which are the Privacy Policy, which have been prepared in accordance to the Regulation (EU) 2016/679 (General Regulation on Data Protection) and the corresponding national legislation and principles of the Law. 

All transactions carried out through the online store owned by G & N HATZISYMEONIDIS BROS, are also governed by International and European Law, which regulates issues related to e-commerce and finally by the Law on Consumer Protection (N. 2251/1994).


1. G & N HATZISYMEONIDIS BROS can modify these Terms, for any reason and without prior notice. G & N HATZISYMEONIDIS BROS will make every effort to indicate any changes to these terms with a notice on the home page. The continuous use of this website by users following the date of validity of any changes to these Terms, will be perceived as acceptance of the these changes by users.

G & N HATZISYMEONIDIS BROS is committed to the accuracy, truth and completeness of the information presented in the online store, in terms of the identity of G & N HATZISYMEONIDIS BROS as well as the information provided through the online store. The company, in the context of good faith, is not responsible and is not bound by electronic data entries made by mistake / fault during the common experience and is entitled to correct them whenever it realizes their existence.



G & N HATZISYMEONIDIS BROS during its transactions though the online store is not responsible and is not obliged to compensate for any damage or loss arising from any cancellation, non-execution or delay in execution of orders, for any reason.

It does not guarantee the availability of the products displayed in the online store. However, the company informs any interested customer about the updated stock availability according its logistics systems, yet bears no further responsibility.  

The online store provides the content of its products and services (eg information, product codes, skus, photos, illustrations), available through the website "exactly as they are". 

In no case G & N HATZISYMEONIDIS BROS liable or criminally liable for any damage (positive, special or negative, which indicatively and not restrictively, divisively and / or cumulatively consists in loss of profits, data, lost profits, etc. .) that any visitor of the online store or a third party will suffer, due to the operation or not and / or the use of the website and / or inability to provide services and / or products and / or information available from it or / and from any unauthorized interventions of third parties in products and / or services and / or information available on it.



3.1. Some of the content on this website may be owned by third parties (e.g. articles, data) or there may be hyperlinks that lead to third party websites, which have full responsibility (civil or criminal) for the security, the legality or validity of the content of their websites and services, excluding any responsibility of G & N HATZISYMEONIDIS BROS.

G & N HATZISYMEONIDIS BROS cannot guarantee that the users of this website have any right to use the content owned by third parties which is available on this website. Users must obtain permission before using or storing such content.

G & N HATZISYMEONIDIS BROS provides these links for the convenience of the users of their website. G & N HATZISYMEONIDIS BROS has no control over the websites owned by third parties or their content, which are visited through this website or are available on it and, therefore, G & N HATZISYMEONIDIS BROS does not endorse, fund, advise or otherwise accept any responsibility for these websites or their content.



G & N HATZISYMEONIDIS BROS COMPANY reserves the right to change or withdraw any part or the entire website at any time without prior notice. Any changes will take effect from the next time the user visits the website. The users of this website are not entitled to any compensation, in case they are unable to use the services offered by it.



All questions and queries of users, regarding the nature or the proposed use of our products, can be sent via e-mail to



6.1. The copyright of the content of this website, indicatively and not restrictively mentioned, of all documents, archives, texts, images, graphics, are is the intellectual and industrial property of G & N HATZISYMEONIDIS BROS COMPANY unless otherwise specified and is protected from the relevant provisions of Greek, European Community and international Law.

6.2. All product names mentioned on this website, as well as the logo of the online store and products are trademarks of the G & N HATZISYMEONIDIS BROS COMPANY except for those trademarks that are indicated to be owned by other companies.

6.3. G & N HATZISYMEONIDIS BROS authorizes users to copy and print parts or documents from this website (except for content held by a third party and designated as such) for non-commercial use by them, as any a copy or extract of these documents or pages obtained retains all copyright or other proprietary notices and any disclaimer contained therein. Except this limited license, nothing on this website should be construed to guarantee any other rights or licenses in respect of any copyright, patent or trademark of G & N HATZISYMEONIDIS BROS or any third party. The logos owned by G & N HATZISYMEONIDIS BROS and its trademarks may not be used or reproduced without the prior written consent of the company.

6.4. Unless otherwise specified, copying, modification or reproduction of part or all of the contents of this website in any form for commercial purposes, or its integration into other websites is prohibited. No link of this website can be included in any other website without the prior written approval of G & N HATZISYMEONIDIS BROS Company.



7.1 is designed so that its users may visit it, without having to reveal their identity, unless they wish so. The visitors of our website are requested to provide us with their personal information only in the case they want to order a product (s), to register in our website and/or send an email to

7.2 Use of the Data. The site collects four types of user information:

A. information that the users provide us when registering as customers,

B. information that the users provide us in order to execute their order in the site

C. information that the users provide us while participating of competitions that may be carried out from time to time

D. information that the users provide us when connecting through another platform (ios or android appls, social media, Google, etc.).


7.3 Data Access. Every order requires the collection of personal data for its delivery. In addition, the use of a debit/credit card as a mean of payment requires proof of identification and legal ownership only for the first time ensuring proper usage (please see below section PRIVACY POLICY-PERSONAL PROTECTION). Any supporting official document and certification which states the identity of the client remains strictly confidential and is checked only by the authorised department of Should you choose to submit of your personal data you automatically consent to the use of this data by the employees of this website for the reasons mentioned above. requires that its employees and the developers its website are to provide customers with the level of security stated in the Privacy Policy. In no other case can share your personal information with third parties without your prior consent, unless this is required through legal channels.

Please note that under certain conditions permitted or required by law or court order, the collection, use and disclosure of your personal data, which has been collected online can be disclosed without your prior consent.



8.1 and the products available οn it is addressing exclusively adults with full legal capacity. More specifically, the use of by minors is prohibited. bears absolutely no responsibility for the visit and/or use of the website by minors / persons who are not legally competent, as it is not possible to check the identity and age of the visitors / members / customers of the site.


8.2. User Obligations: The user agrees and is solely responsible to use the services, information and data of the online store as foreseen by law and based on the rules of good faith and transactional ethics. Users are obliged not to use the online store and/or the brand Shaya & ShayaFashion for:

1. sending, publishing, sharing by e-mail or other means of transmission any content that is illegal for any reason, causes illegal infringement or any damage to G&N HATZISYMEONIDIS BROS or to any third party or breaks the confidentiality any kind of disclosure to any person.

2. sending, publishing, e-mailing or otherwise sharing or transmitting any content that offends users' morals, social values, minority, etc. 

3. posting, publishing, e-mailing or otherwise sharing or transmitting any content for which users do not have the right to transmit as foreseen by law or applicable contracts (such as inside information, property and confidential information obtained or disclosed as part of an employment relationship or covered by confidentiality agreements)

4. sending, publishing, e-mailing or otherwise sharing or transmitting any content that infringes any patent, trademark, trade secret, copyright or other proprietary right of any kind of third party

5. sending, publishing, e-mailing or otherwise transmitting of sharing any material containing software viruses or any other code, files or programs designed to interrupt, damage, destroy or equip the operation any computer software or hardware,

6. intentional or unintentional violation of applicable law or regulations;

7. harassment of third parties in any way,

8. collection or storage of personal data concerning other users.



9.1. Order Form: When filling out any order form on our website, you will be asked for your name, address, postal code of your area, your email address, your phone number, debit / credit card details, payment method. In addition, you may be asked for more specific information, such as shipping details of an order, invoicing details or details about an offer you may have requested.

9.2. Confirmation Email / Contract Preparation: Upon receipt of your Order Form, your Company will send you an email confirming receipt of your order. It is expressly agreed that the contract between the website and the User is concluded as soon as confirms the receipt of the Order Form, with a corresponding e-mail, which it sends to the User / Customer. reserves the right to cancel the order, as well as not to execute it, in case it is found that the User stated false or incorrect information in the Order Form or in case the order details cannot be confirmed or / and do not comply with the current pricing policy. reserves the right to send the products of the order in parts if this is deemed appropriate for reasons that serve the shipping system and the User / Customer. The User / Customer is not charged with additional shipping costs.

9.2. Confirmation Email / Contract Preparation: Upon receipt of your Order Form, our Company will send you an email confirming the receipt of your order. It is expressly agreed that the contract between the website and the User is concluded as soon as confirms the receipt of the Order Form, with a corresponding e-mail, which is sent to the User / Customer. reserves the right to cancel the order, as well as not to execute it, in case it is found that the User stated false or incorrect information in the Order Form or in case the order details cannot be confirmed and/or do not comply with the current pricing policy. reserves the right to send the products of the order in parts if this is deemed appropriate for reasons that serve the shipping system and the User / Customer. In that case, the User / Customer is not charged with additional shipping costs.

9.3 Order Cancellations / Product Returns: Each User has the right to cancel the order of the Products sent through the website within 8 hours from submitting the relevant order to the Company, by informing the eshop with an e-mail to Cancellations of orders that have already been sent are not accepted and the customer will be charged with the costs of shipping and returning the package.

9.4. Right of Withdrawal: Every User has the right to withdraw from purchasing the Products ordered through the website, in case they are not satisfied for any reason. To do so they have to send a fully completed Withdrawal Form via fax at 0030 24670 82910 or via e-mail at 

Returns are accepted under the following conditions:

a) The return must be made within fourteen (14) calendar days from the date of receiving the order (for orders delivered in Greece) and within twenty (20) calendar days for orders delivered abroad. The return must be accompanied by a fully completed withdrawal form which has to be sent via fax at 0030 24670 82910 or e-mail at

b) The returned product must be unused, in excellent condition, exactly as it was before the sale, placed in its original packaging and accompanied by all its contents, as well as any promotional gifts and / or accompanying forms that may have included it.

c) The returned product must be accompanied by the original purchase document (retail receipt or invoice) and the corresponding return forms fully completed.

d) Return shipments must be made with the same courier service as the one used for the original delivery (DHL, TNT, EMS). 



Product Payment: You can pay for your order in the following ways:

a) Debit / Credit Card: You may use your debit / credit card (Visa, Mastercard, Diners, American Express) to complete your order. In order to complete the order of the product / products you want, you must first fill in all the fields of the order form (name, card number, expiration date and issuing bank).

b) Deposit in a bank account: You may pay for your order by transferring the amount to the following bank account. 

IBAN: GR5102601970000840200575926







11.1 All Products that appear in are immediately available and can be delivered from the day of the order within 2-3 working days in Greece (if the order has been made until 13:00) and within 4 - 8 working days in Europe and America. Exceptions can apply (eg due to stock shortage, etc.). In that case, is committed to make every effort possible to satisfy your order as soon as possible.

11.2 In case the Product you want does not appear as "Immediately Available", you may reach out to us through the relevant contact form and we will inform you when the product will be available again. The Company does not provide any guarantee and does not bear any responsibility regarding the availability of the products.

11.3 In any case, if you do not receive the Product you ordered through within ten working (10) days of your purchase confirmation, please contact our online store via tel: +30 24670 82910 or e-mail:

11.4 is not responsible for the delayed delivery of the Products caused by the courier company, as well as in cases of delivery at a different time from the indicative completed by the customer on the order form. The Customer explicitly agrees and accepts that the delayed delivery or the undesirable delivery time, is not a reason for refusing to receive the Products and/or refusing paying the relevant order.

11.5 is not responsible for the delivery time in case of strikes, national or bank holidays, extreme weather conditions, wars, pandemic, extreme conditions, as well delivery in inaccessible areas, as determined by the courier companies cooperating with .




12.1 is committed to ensuring the security and integrity of the data it collects about the users of its website. has adopted procedures that protect the personal data that users submit to its website or provide it by any other means (eg by phone or email). These processes protect users' data from any unauthorized access or disclosure, loss or misuse, alteration or destruction. Your connection to our site is secure, because we have the PCI - DSS certification from QualifiedAssessor "Trustwave". The PCIDSS template was developed by International Paying Agencies (Visa, MasterCard, etc.) by setting specific security standards that all operators receiving, processing, storing, or transmitting payment card data, including financial institutions, merchants, and others must comply with payment service providers. Its main goal is to enhance the security of card data managed by businesses. In this way it contributes to the more efficient service we provide to our customers, shielding their transactions.

12.2 We implement the appropriate level of security and have therefore implemented reasonable physical, electronic, and administrative procedures to secure the data we collect from accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access to personal data transmitted, stored or are otherwise processed. Our data security policy procedures are aligned with widely accepted international standards and are regularly reviewed and updated whenever necessary to meet our business needs, technology changes and regulatory requirements. Access to your personal data is granted only to the staff or direct partners of who are required to have such information for the implementation of orders and for research and marketing purposes. In case of data violation, G & N HATZISYMEONIDIS BROS company will comply with the applicable legislation, regarding the notification of the violation.



13.1 At G & N HATZISYMEONIDIS BROS we want you to know and control the data and information you share with us and above all to be informed about how we use them. This Privacy Policy explains in simple words, yet clearly, which data we collect, how we use it and how we ensure its confidentiality, as well as the terms of privacy in using the website. Our purpose is to help you decide what data you want to share with us, as well as to be informed about your rights.

13.2 First of all, we would like to inform you that our company has taken all the necessary measures and has developed all the appropriate policies in order to be in full compliance with the requirements of the new European Regulation 2016/679 on Personal Data Protection (GDPR) and provide the highest possible level of protection for all its users.

13.3 All information transmitted by the User of the online store is confidential and G & N HATZISYMEONIDIS BROS has taken all necessary measures to use them only when necessary within the framework of the products & services provided and for marketing and informative purposes towards the consumers.

13.4 The details of the Users (name, surname, profession, contact telephone -landline or mobile-, email address, home address, etc.) and the transactions of the users with the online store are considered confidential, as in the usual transactions in any brick-and-mortar store. Users submitting their data for carrying out their transactions as hereafter, are informed by our company and consent and accept the forthcoming processing of their personal data, for the needs of the smooth and easy transaction between the two parties, as well as the sharing of this information to recipients who can be specifically identified and are the employees and/or associates of G & N HATZISYMEONIDIS BROS in the context of the processing of the upcoming contract.

13.5 We assure you that only authorized personnel and associates have access to transaction information and only when necessary, e.g. for the processing of orders and/or for marketing and consumer information purposes. In any other case, G & N HATZISYMEONIDIS BROS commits not to disclose details of the customers and their transactions, unless the company has a written authorization from them, or is obliged to by law, court decision or decision of another public authority. All documents and electronic data that will be exchanged between the parties in the context of the purchase will be kept by G & N HATZISYMEONIDIS BROS OE. Users can access them if they wish so.

13.6. Important Notes:

GEORGE HATZISYMEONIDIS is held responsible for the processing of personal data, as the company’s general manager. Should you have any queries regarding the storage and processing of your data you may contact us via email at

13.7. The authority responsible for the implementation of the regulatory framework regarding personal data in Greece is the Personal Data Protection Authority, whose contact details can be found at:

13.8 The data we collect

- Personal data that you provide to us as a visitor/ user.

- When you visit our website and/or our social media pages we ask you to provide us with some information about you. This information may include:

- Your personal information such as first name, last name and email address. Sometimes you may be asked to provide us with a phone number and other personal information, such as age, gender, home address and any feedback you may share for our products. Such data can also be collected from information that you provide to us when you contact us via email or phone.

- During your browsing on our website, the above data may include the IP Address and Cookies data.

13.9 When we ask for personal data & consent 

  1. When you request to receive updates on marketing promotions (newsletters, push notifications, etc.), as well as more specific information about our products.
  2. When you have questions or requests.
  1. When you wish to submit a complaint or a problem you encountered with one of our products.

13.10 Data correction, modification and deletion allows its users to correct, change, supplement or delete data and information submitted to If you choose to delete information, our online store will act to delete that information from its files immediately. For the protection and safety of the user will try to make sure that the person making the changes is indeed the same person as the user. To access, change or delete your personal data, to report problems with the operation of the website or to ask any question contact us via phone at 0030 24670 82910 or via e-mail at info @

13.11. Purpose of data collection and process

Personal data is collected by us and used for:

- notifying you regarding promotions, new entries, contests, sale, events regarding our company, provided that we have your consent to contact you

- answering questions, requests and complaints about our products.



You should be aware that we may store, use or disclose personal information you have provided to us if we deem it necessary to comply with applicable law or legal process, or to protect the life of an individual, as well as to ensure the quality of our products.



According to the new Regulation 2016/679 of the European Union for the protection of individuals with regard to the processing of personal data and for the free transfer of data, you have the right to:

- Access and Information, i.e., to be informed by us what data we have collected from you, for what purpose we have collected it, for how long we will keep it, the recipients to whom it may be shared with, etc.

- Correction, i.e., to ask us to correct or supplement any incomplete or incorrect information we hold about you.

- Restriction and anti-processing, i.e. you may restrict or stop us from processing your personal data, if you consider the information we have collected and retained is inaccurate or if you no longer wish to receive informational and promotional messages about our products.

- Portability, i.e., to ask us to make a copy of your data that we hold and / or to transfer it to another processor on your behalf.

- Deletion, i.e., you may ask us to delete your personal data we hold, should you wish to withdraw your consent as described above, or should your data were subject to illegal processing in violation of the Privacy Policy.

-File a complaint: In the event of an alleged breach of the applicable privacy law, you can file a complaint with the data protection supervising authority in the country of your residence or in the country where the alleged breach occurred.

–Time period: We will try to satisfy your request within 20 calendar days. However, the deadline may be extended for specific reasons related to the specific legal right or the complexity of your request.

–Restriction of access: In some cases, we may not be able to provide access to all or some of your personal data under applicable law. If we deny your request for access, we will inform you of the reason for this denial.

-Non-identification: In some cases, we may not be able to retrieve your personal information due to of the identifying information you provide in your application. In such cases, when we cannot identify you as the data subject, we are unable to comply with your request to enforce your legal rights as described in this article, unless you provide us with additional information that allows us to identify you.

Should you wish to exercise your rights described above you may contact the Personal Data Protection Officer (DPO) of G & N HATZISYMEONIDIS BROS via e-mail at



14.1 You should be aware that the personal data collected and stored by us on our server during user registration are:

  • Username
  • Registration email
  • Password


Upon checking out of the order, the following information is completed and stored as mandatory:

  • Name
  • Surname
  • Country
  • Address
  • City
  • Postcode
  • Phone
  • E-mail

and optionally the user may provide:

  • Company Name
  • Apartment or building (at the above address)
  • Region

The above data is stored on the server for the processing of the order and can be deleted manually by the administrator of the online store at the request of the user. If the users are members of the e-shop, they can edit or modify the above data themselves.

Our company implements the most complete political and technical security measures that aim to ensure, as much as possible, the security and integrity of all information, including your personal information.

14.2. We do not transfer the personal data, data and information we collect in the above ways to third parties inside or outside the European Union, however, if this is required to safeguard our legitimate interest, your personal data will continue to be subject to appropriate safeguards by law and above all we will ensure that they are protected in the same way as would be done within the EU.



15.1 Cookies are bits of information stored on computers in order to identify the browser used, while browsing websites. Device IDs are collected from available system components, which may include IP addresses, user agent information (browser version, type, and operating system version), or device-generated IDs, such as Apple IDs for advertisers, Apple IDs for vendors, Google Android IDs, or GooglePlayStore Ad IDs. Cookies and similar technologies can be used to store information, such as IDs and user preferences. The use of cookies makes it easier for our website to memorize information about your visit, collecting useful information about your search preferences. Thus, the search experience will be improved the next time you visit us. In addition, cookies help us see the performance and traffic of our website, improving its presentation and content, according to the preferences of our visitors, enhancing the user experience.

The technical cookies are essential for the proper operation of our website, as they allow you to browse and use its functions. These cookies do not recognize your personal identity.

Performance Cookies collect information about how you use our website. These cookies collect aggregate, anonymous information that does not identify a visitor. They are used exclusively to improve the performance of a website.

If you do not want us to use cookies you can enable, disable or even completely delete cookies through the setting options in your browser. Of course, you should know that if you choose to disable cookies, some parts or functions of the website may not work properly.

15.2. All other information provided to G & N HATZISYMEONIDIS BROS by the users of this website, (excluding their personal data) such as information, know-how information, comments, ideas, general questions, comments, technical tips or any further information of such is not considered confidential. G & N HATZISYMEONIDIS BROS can disclose, copy and use all or any of this information for any purpose without restriction. In no case will G & N HATZISYMEONIDIS BROS prevent the use of such information for the purpose of developing, manufacturing and promoting its products.



This privacy policy sets out the principles governing the use of all personal information received. Anyone using this website agrees to this use. Users are kindly requested to read the privacy policy carefully. Any disagreement that may arise from the privacy policy will fall within the scope of this policy, information and notice to protect individuals against the processing of personal data embedded in this website.

The privacy policy is subject to change. We therefore ask the users of the website to check it regularly to ensure that they are aware of the latest version that will be applied every time they visit the website. If we consider that a review is important, users registered in the website, will be notified via e-mail using the address stated by them. In any case, the use of the website constitutes acceptance of this Policy and binds the users to its terms.



  • If any article of the above terms is considered inapplicable, it will not affect the validity and applicability of the other terms.
  • These Terms represent the overall agreement between each user and G & N HATZISYMEONIDIS BROS and govern the access and use of the by users.
  • These Terms are interpreted in accordance with Greek Law.
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